AV SUPPORT & MAINTENANCE
AV Support
& Maintenance
The AV support crew you never knew you needed
At Visual Sound, service excellence is fundamental to our mission—and your operational confidence is our priority. Our Enhanced Service Plan ensures a smooth transition from system deployment to ongoing support, delivering proactive troubleshooting, preventative maintenance, and continuous system optimization.
Each plan is customized to align with your organization’s technical requirements and is executed by our dedicated in-house team of certified technicians and support specialists.
With over 55 years of proven expertise serving clients across both regional and national markets, Visual Sound offers trusted guidance and comprehensive lifecycle support to protect and maximize your AV investment.
ENHANCED SERVICE PLANS
Support continuity beyond the standard warranties
Your AV technology should work all the time, every time. In today’s highly collaborative world, it’s imperative that your people stay productive and meeting and collaboration spaces work when needed. Our Enhanced Service Plan adds a valuable layer of protection and assurance beyond the manufacturer’s standard warranty, including access to skilled tech support, on-call service technicians, preventative maintenance, warranty support, and more.
Onsite maintenance visit for a client’s control room
A SERVICE STORY
Towson University campus wide AV installation and managed services.
CHALLENGE: Provide standardized engineering, AV installation, and maintenance services for 460 spaces across the main and northeast campuses, including classrooms, lecture halls, labs, and faculty rooms.
CLIENT RESULTS: Our certified onsite service team provided daily support for reported equipment failures and provides two annual preventative maintenance sweeps to clean, align, and focus approximately 300 projectors.
