AV SUPPORT & MAINTENANCE

AV Support
& Maintenance

The AV support crew you never knew you needed

At Visual Sound, service excellence is fundamental to our mission—and your operational confidence is our priority. Our Enhanced Service Plan ensures a smooth transition from system deployment to ongoing commercial AV support, delivering proactive troubleshooting, preventative maintenance, and continuous system optimization.

Each plan is customized to align with your organization’s technical requirements and is executed by our dedicated in-house team of certified technicians and support specialists.

With over 55 years of proven expertise serving clients across both regional and national markets, Visual Sound offers trusted guidance and comprehensive lifecycle support to protect and maximize your AV investment.

ENHANCED SERVICE PLANS

Support continuity beyond the standard warranties

Your AV technology should work all the time, every time. In today’s highly collaborative world, it’s imperative that your people stay productive and meeting and collaboration spaces work when needed. Our Enhanced Service Plan adds a valuable layer of protection and assurance beyond the manufacturer’s standard warranty, including access to skilled tech support, on-call service technicians, preventative maintenance, warranty support, and more.

  • In-House Help Desk Support

  • Onsite Repairs

  • Preventative Maintenance

  • Warranty Management

  • Certified CTS Technicians (CTS, CTS-D, CTS-I)

  • Priority Response Options

  • Live Phone, Web, & Email Support

  • Fleet of Service & Delivery Vehicles

Help Desk

For immediate issue resolution during business hours, our Enhanced Service Plan includes prompt access to reliable tech support representatives by phone, web, or email.

Onsite Repairs

Rest assured with our industry-leading service level agreements (SLAs), including 24-hour response times and unlimited onsite service and repair visits from certified AV technicians.

Preventative Maintenance

Add an additional layer of protection and extend the lifecycle of your technology with scheduled preventative maintenance visits from certified AV technicians.

Onsite maintenance visit for a client’s control room

AV MANAGED SERVICES

Looking for remote monitoring proactive AV support?

Take your support to the next level. Choose from our suite of managed services options, including remote monitoring, virtual QR help point support, or dedicated onsite staffing!

AV Support & Maintenance

FAQ

Frequently asked questions about commercial av support & maintenance

Keeping your audiovisual systems reliable requires more than fixing problems when they occur. Below are answers to common questions about commercial AV support, preventative maintenance, repair services, service agreements, warranty support, and how Visual Sound helps organizations maximize system performance while minimizing downtime.

Our service agreements can include preventative maintenance, onsite service, technical support, software updates, warranty coordination, equipment inspections, priority response, and system optimization based on your organization’s needs.

Yes. Visual Sound supports and repairs commercial AV systems regardless of who originally designed or installed them, provided replacement parts and manufacturer support are available.

Most organizations benefit from one or two preventative maintenance visits each year, while mission-critical environments may require quarterly or monthly service to ensure maximum uptime.

Preventative maintenance includes cleaning equipment, testing system performance, updating firmware, verifying connections, inspecting components, recalibrating displays and projectors, and identifying potential issues before they become failures.

Yes. Depending on your service agreement, we offer priority response and onsite repair services by certified AV technicians.

AV Support focuses on maintenance, repairs, and technical assistance when needed. AV Managed Services add continuous remote monitoring, proactive issue detection, analytics, and ongoing system optimization to reduce downtime and improve long-term performance.

Visual Sound provides commercial AV support for corporate offices, higher education, healthcare, government, K–12 schools, houses of worship, utilities, and other commercial organizations.

Visual Sound provides AV support and maintenance throughout Pennsylvania, Maryland, Delaware, Southern New Jersey, Washington, DC, Northern Virginia, and Southern California, with customized support available for enterprise organizations operating across multiple locations.

A SERVICE STORY

Towson University campus wide AV installation and managed services.

CHALLENGE: Provide standardized engineering, AV installation, and maintenance services for 460 spaces across the main and northeast campuses, including classrooms, lecture halls, labs, and faculty rooms.

CLIENT RESULTS: Our certified onsite service team provided daily support for reported equipment failures and provides two annual preventative maintenance sweeps to clean, align, and focus approximately 300 projectors.

ACCELERATE YOUR TIME TO VALUE

Learn how our we power your success with an Enhanced Service Plan.