Customized Services Agreements

Protect Your AV Investment

Visual Sound can offer customized Service Agreements to support your meeting rooms, building facilities, or campus. Flexible maintenance packages are available to keep your audio visual systems operational and meet your day-to-day requirements.

Options include:

  • Priority Response
  • Next Day Parts
  • Loaner Equipment
  • Training
  • Equipment Software Updates
  • 24/7 Phone Support
  • On-Site Staffing
  • Preventative Maintenance Visits
  • Emergency Support
  • After-Hours or Weekend/Holiday Support
  • Live Meeting Support

The goal of the Enhanced Service Program is to allow you, our valued customer, to get the maximum benefit from your audio visual investment regardless of who you purchased it from.

We offer flexible service plans that can be custom tailored to your specific service needs.

We provide more than a system warranty – we provide a complete service and support plan. Here is a partial list of some of our services:

  • Preventative Systems Maintenance
  • On-site corrective action and repairs
  • Depot repair services
  • Support phone line staffed by qualified technician
  • Guaranteed Priority Response: 1 hour Phone, Next day On-Site
  • User Orientation and Training
  • Parts replacement
  • Loaner equipment and next day replacement of mission critical components
  • 24/7 and stand-by support programs

Advantages of having a Service Agreement:

  • Reduce System downtime
  • Increase productivity
  • Expenses are planned and budgeted
  • Preventative maintenance will extend the life of the system
  • Reduce internal staff time regarding system support
  • Support phone line staffed by qualified technician
  • Guaranteed Priority response
  • Not a Warranty – It’s a complete Support plan
  • Less stress. More peace of mind
  • Makes you look good

WARRANTIES:

SYSTEM QUALITY ASSURANCE & UPGRADES

With our vast product selection and support, your AV equipment can be upgraded to the latest standards and technology. Preventative Maintenance packages are available to ensure system reliability and customer satisfaction. Our centers utilize LAN, WAN, and WiFi technologies to perform remote system diagnostics and make use of new, state-of-the art equipment software management tools.

 

PREVENTATIVE MAINENANCE:

FLEXIBLE MAINTENANCE PACKAGES

Our Service Technicians are available to perform routine maintenance on your AV systems as part of an annual service agreement or on an as needed basis. Some systems may require additional support where equipment failure is not an option. We can provide customized support packages to include quarterly or even monthly preventative maintenance plans to ensure uninterrupted operations of your mission critical audio visual system.